November 2024 Eruption: Indonesia’s Mount Lewotobi Laki-Laki

Date published: 13/11/2024

Indonesia’s Mount Lewotobi Laki-Laki continues to erupt, with increased activity this week resulting in ash plumes reaching 5.5 km in height.

Some travellers have been affected with some flight cancellations due to the ash cloud, and there have been some fatalities and injuries in the immediate vicinity of the volcano.

 If you’re travelling, or are about to travel

If you have been directly affected by this event and need medical assistance, please call our 24-hour emergency assistance team immediately on +61 2 9333 3963. We further urge you to pay close attention to the local media and emergency services, including the DFAT Smart Traveller website.

Policies Purchased Between 1st January 2024 till 12:00am (AEDT) on 13th November 2024: Customers are covered for claims arising from this event, provided they purchased the natural disaster cover add-on.
Policies Purchased After 12:00am (AEDT) on 13th November 2024: Customers are not covered for claims arising from this event, even if they purchased the natural disaster cover add-on. However, we will assess each situation on a case-by-case basis.

You can make a claim at any time once your policy has commenced and we will assess it as per the PDS’s terms and conditions. Please read carefully the full terms and conditions of any travel insurance policy before purchasing.

If your travel plans are affected

If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance.

Please retain all supporting documentation evidencing expenses incurred. Please remember as a term of your policy you must do everything you can to minimise losses. If you need to submit a claim, please complete a claim on our claims portal and if you need help doing this, contact us.

If you have any other queries, please get in touch.