Morocco earthquake: Where to now?

More than 2,000 people have died after a 6.8 magnitude earthquake struck Morocco on the evening of Friday, 8th of September 2023. At present there are no plans for an airlift. The updated travel advice says: “There has been widespread damage to buildings and infrastructure, including power, water, roads and communications. Aftershocks continue to be felt and threaten to destabilise weakened infrastructure. Be aware of aftershocks. Follow the instructions from local authorities.”

If you have been directly affected by this event and need medical assistance, please call our 24-hour emergency assistance team immediately on +612 9333 3963. We further urge you to pay close attention to the local media and emergency services, including the DFAT Smart Traveller website.

Am I covered for Morocco Earthquake?

• If you purchased your policy after 12:00am (AEST) on 10^th September 2023 you are not covered for claims arising from this event, even if you purchased natural disaster cover as an add on to your policy. However, we will assess your situation considering all aspects of the case.
• If you purchased your policy before 12:00am (AEST) on 10^th September 2023 you are covered for claims arising from this event, provided that you purchased natural disaster cover as an add on to your policy.

If you wish to cancel or amend your pre-booked travel arrangements as a result of from the earthquake, we recommend you contact your travel agent or travel provider regarding the best option in altering your trip. We understand some airlines are providing penalty-free options to amend travel arrangements, so we also recommend you contact your airline for further details.

Important Information: With the exception of any claim not related to circumstances around the earthquake, you will not be covered for any claims related to this event if you did not purchase the natural disaster cover add-on, regardless of when you bought your policy.

This information must be read in conjunction with the Product Disclosure Statement (PDS) as certain terms, conditions, limits, and exclusions apply. These terms, condition, limits, and exclusions are detailed in the PDS and in particular we draw your attention to ‘Policy Upgrades and Amendments’ and ‘General Exclusions’ section of the PDS.