Contact Us

• Email Tick: We aim to answer all queries within one business day

General Enquiries: info@tickinsurance.com.au

24 HOUR EMERGENCY ASSISTANCE:

• Phone:+612 9333 3963

Please contact us on the number above in case of an emergency.
Free reverse charge from anywhere in the world.

Emergencies & Claims:assistance@tickinsurance.com.au

• Post:

Customer Services
Tick Insurance Australia
Suite 1.04, Level 1, 19 Harris Street
Pyrmont, 2009 Sydney NSW

Complaints

complaints@tickinsurance.com.au

• Post:

Customer Services
Tick Insurance Australia
Suite 1.04, Level 1, 19 Harris Street
Pyrmont, 2009 Sydney NSW

Please check our Internal Dispute Resolution Process here

Accessibility Services

We have made services available and accessible for people who have permanent or temporary hearing impairments, speech impairments or any form of limitations to make and receive phone calls.

For more information, please visit National Relay Service (NRS) website.

1. TTY (Speak and Read, Type and Read, and Type and Listen) This is a teletypewriter service where you can speak or type your message, with options to read or listen our responses.
   Dial 133 677 then ask for 1300 235 444
2. Voice Relay
   This is a speak-and-listen relay service for people who have speech limitations to use the phone. Dial 1300 555 727 then ask for 1300 235 444
3. SMS Relay
   This is a SMS relay service where you can text on any type of mobile phone, with options to read or listen our responses.
   Text 0423 677 767 then ask for 1300 235 444

Customers Experiencing Vulnerability

We are committed to taking extra care of customers who experience vulnerability and financial needs. You can find more information about this in the following links:

• Customers Experiencing Vulnerability
• Domestic and Family Violence Support
• Financial Hardship Support

If you have language preference other than English

At your request:

• We can provide information about our services in different languages.
• You can write to us in your preferred language and we will have your correspondence translated.
• We can arrange for our correspondence to be translated into your preferred language.

Please note that our services do not include translating non-English documents for your claim. Please visit NAATI for notarizing and translation services.

You can also contact Translating and Interpreting Sevice (TIS National) directly on 1300 041 474 for free interpreting services https://www.tisnational.gov.au/

Whistleblowing Channel

https://generali.whispli.com/speakup

We use our Generali Group whistleblowing channel above for reporting through the internet. For more information on this and alternative whistleblowing contacts, please click here.