Customer Remediation

July 2024

Dear customers,

We have reached out to some of our customers via email regarding the purchase of their travel insurance policy with us.

It has come to our attention that there was a miscalculation with some of the policies resulting in an overcharge.

We sincerely apologise for this oversight and want to assure you that we have taken steps to prevent this from happening in the future. Your satisfaction is our priority, and we are committed to providing you with the best possible service.

To rectify this error, we have refunded the affected customers with the overcharged amount plus any interest accrued. We hope this will demonstrate our commitment to ensuring your satisfaction with our services.

The total refund amount has been shared with the affected customers via email.

If you have any questions and would like to speak with us in more detail, we invite you to contact us on email via info@tickinsurance.com.au or phone at +612 4277 0913.

Kind regards,
Tick Travel Insurance