March 2025: Earthquake in Myanmar 

Date published: 28/03/2025

A 7.7-magnitude quake has hit Myanmar near the city of Mandalay, with tremors felt across Thailand and in China.

If you have been directly affected by this event and need medical assistance, please call our 24-hour emergency assistance team immediately on +61 2 9333 3963. We further urge you to pay close attention to the local media and emergency services, including the DFAT Smart Traveller website.

Am I Still Covered For Claims Related To This Event?

Please note as Myanmar is a sanctioned country, there is no cover for traveller travelling to, or whilst in Myanmar. However, there may be provision for cover for those travelling to other countries affected by the earthquake.

• If you're travelling outside of Myanmar and purchased a policy before 10:00pm (AEDT) 28 March 2025: Customers are covered for claims arising from this event, provided they purchased the natural disaster cover add-on.
• Policies Purchased After 10:00pm (AEDT) on 28 March 2025: Customers are not covered for claims arising from this event, even if they purchased the natural disaster cover add-on. However, we will assess each situation on a case-by-case basis.

If you wish to cancel or amend your pre-booked travel arrangements as a result of this event, we recommend you contact your travel agent or travel provider regarding the best option in altering your trip. We understand some airlines provide penalty-free options to amend travel arrangements, so we also recommend you contact your airline for further details.

Important Information: You will not be covered for any claims related to this event if you did not buy the natural disaster cover add-on, regardless of when you bought your policy. However, all medical claims related to natural disasters are covered automatically on all our international policies, regardless of whether you purchased the natural disaster cover add-on.