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PURCHASING YOUR POLICY
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FAQ
How Long Can I Travel & Remain Covered By Tick?
What is the excess on the policy?
What if I cannot get an appropriate policy online for my circumstances?
Do you provide cover for non-Australian Permanent Residents or non-Australian passport holders?
Which destination to select for travel to Europe?
Are my details secure if I purchase online?
Are there any exclusions to the policy?
Which destination option should I select when travelling to Hawaii?
How can I renew an existing policy?
What are the terms and conditions?
What is an Australian permanent resident?
Do you cover one way trips?
What is the maximum trip length?
I need to amend the address or contact details on my policy. How can I do this?
Do you provide sim card along with travel insurance cover?
What is your eligibility criteria?
Do you provide separate tax invoice?
Do you cover seniors?
Do you cover people on Work visa?
How early can I buy my travel insurance?
How can I obtain a certificate of currency?
Can I purchase a policy over the phone?
How can I contact you?
How can I purchase a policy?
If I come home early from my holiday can I claim the unused portion of policy as a refund?
How to find previous details for repeat customers?
How do I login to see details for my online travel insurance policy?
What is the option to add item in my travel insurance policy?
I'm a frequent traveler which policy should I buy?
How to talk to customer service?
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