Tick wins Finder’s 2023 Travel Insurance Customer Satisfaction Award
We are proud to announce that we have been awarded Finder’s 2023 Travel Insurance Customer Satisfaction Award.
Dear customers,
We are reaching out today regarding your purchase of a couples travel insurance policy with us.
It has come to our attention that the couples/family discount of 10% was not applied to your natural disaster add-on and thus you have been overcharged.
We sincerely apologise for this oversight and want to assure you that we have taken the steps to prevent this from happening in the future. Your satisfaction is our priority, and we are committed to providing you with the best possible service.
Customer Remediation
Dear customers,
We are reaching out today regarding your purchase of a couples travel insurance policy with us.
It has come to our attention that the couples/family discount of 10% was not applied to your natural disaster add-on and thus you have been overcharged.