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Top 5 Common Searches

Am I covered if my family member gets sick and do I have to cancel the policy?
What is the excess on the policy?
How Do I Start a Claim?
What Pre-Existing Medical Conditions Do You Cover?
How Long Can I Travel & Remain Covered By Tick?

Category 4 Hurricane Dora has maintained its intensity as it passes well south of Hawaii, knocking down power lines and trees. That motion is expected to continue for the next several days. Are you currently affected by this event? If so, read the below to learn more about how this natural disaster can affect your travels and coverage.

Here’s Your Product Disclosure Statement

Click on the image below to download your full PDS with terms and conditions.

Please note the below PDSs are the most up-to-date Product Disclosure Statement documents. In order to download the PDS which is applicable to your policy based on the date of purchase, log into your account and you will find the exact document.

Make sure you read the full PDS in detail before purchasing. If you have any questions, contact us.

Contact Us

Need to chat with the Tick Travel Insurance Team?

Our policies can only be purchased online, so we can keep our prices as low as possible. If you have questions about insurance, you can always visit our FAQs or submit you request below. One of your team members will get back to you within one business day.

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Existing Customers and Service enquiries

  • For policy extensions call us on +61242770913
  • Submit your enquiry following the steps below.
  • Email Tick: We aim to answer all queries within one business day

General Enquiries: info@tickinsurance.com.au

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24 HOUR EMERGENCY ASSISTANCE:

Please contact us on the number above in case of an emergency.
Free reverse charge from anywhere in the world.

Emergencies & Claims:assistance@tickinsurance.com.au

  • Post:

Customer Services
Tick Insurance Australia
Suite 1.04, Level 1, 19 Harris Street
Pyrmont, 2009 Sydney NSW

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Complaints

complaints@tickinsurance.com.au

  • Post:

Customer Services
Tick Insurance Australia
Suite 1.04, Level 1, 19 Harris Street
Pyrmont, 2009 Sydney NSW

Please check our Internal Dispute Resolution Process here

Accessibility Services

We have made services available and accessible for people who have permanent or temporary hearing impairments, speech impairments or any form of limitations to make and receive phone calls.

For more information, please visit National Relay Service (NRS) website.

  1. TTY (Speak and Read, Type and Read, and Type and Listen) This is a teletypewriter service where you can speak or type your message, with options to read or listen our responses.
    Dial 133 677 then ask for 1300 235 444
  2. Voice Relay
    This is a speak-and-listen relay service for people who have speech limitations to use the phone. Dial 1300 555 727 then ask for 1300 235 444
  3. SMS Relay
    This is a SMS relay service where you can text on any type of mobile phone, with options to read or listen our responses.
    Text 0423 677 767 then ask for 1300 235 444

Customers Experiencing Vulnerability

We are committed to taking extra care of customers who experience vulnerability and financial needs. You can find more information about this in the following links:

If you have language preference other than English

At your request:

  • We can provide information about our services in different languages.
  • You can write to us in your preferred language and we will have your correspondence translated.
  • We can arrange for our correspondence to be translated into your preferred language.

Please note that our services do not include translating non-English documents for your claim. Please visit NAATI for notarizing and translation services.

Whistleblowing Channel

https://generali.whispli.com/speakup

We use our Generali Group whistleblowing channel above for reporting through the internet. For more information on this and alternative whistleblowing contacts, please click here.

Click here to view our Customers Experiencing Vulnerability Policy

At Tick Insurance, we recognise that a person’s vulnerabilities can give rise to unique ne

This page includes the Target Market Determinations for financial products issued by Mitsui Sumitomo Insurance.

What’s a Target Market Determination?

A Target Market Determination is a document that describes the type of consumer who may suit one of our products, based on their needs, objectives and financial situation (target market).

It also describes the events or circumstances where we may need to review the Target Market Determination for a financial product.

Single trip travel insurance

At Tick Travel Insurance, we love to travel as much as you do. Our Single Trip policies^ offer comprehensive travel insurance with 4 levels of cover for you to choose from.

Tick Travel Insurance Policies^ cover single travellers, couples or families travelling to over 100 countries worldwide.

Our Single Trip policies^ offer cover for 90 sports and activities, FREE cover for kids and 24 hours emergency assistance. Check below for more benefits:

Benefits with single trip travel insurance

Unlimited Overseas Medical Expenses
All pre-existing medical conditions considered
Baggage cover for up to $7,500 on Top Policies
FREE cover for kids when they travel with mum or dad
Up to $20,000 cover for cancellation on Top Policies
Cover for travel delays, or cutting your trip short
Rental car excess waiver
Pregnancy cover for up to 30 weeks
Learn more

Cheap Travel Insurance

Tick Travel Insurance is all about offering you affordable travel insurance without compromising on the benefits. Our cover^ is ideal for a range of overseas travellers, whether you’re treating yourself to a luxury holiday in Europe, a skiing trip in Canada or simply popping to Bali or Bangkok.

Just how cheap is Tick’s travel insurance^?

Our policies^ start from as little as $19.1

To give you more of an idea, you can cover a week-long trip to Thailand for just $392 with Tick’s Standard Cover, and an entire two-week stint in Rio de Janeiro for as little as $503 How awesome is that?

See for yourself – grab a Tick quote below!

Benefits

Considering covering your trip with Tick Travel Insurance? It’s cheap on price*, but not on the benefits. Here’s what you get:

Unlimited medical & hospital expenses when overseas
Up to $20,000 in cancellation cover on Top Policies
Cover for 90+ sports and activities, including bungee jumping, scuba diving and more (make sure you check the PDS to ensure your activities are covered!)
FREE cover for kids when they travel with mum or dad
Cover for travel delays, or cutting your trip short
Consideration of all pre-existing medical conditions online or over the phone
Learn more

Why get travel insurance with Tick?

At Tick, we believe that insuring your holiday shouldn’t cost you a fortune. We know what it’s like to travel on a budget and we understand that lots of Aussies out there still want top-value travel insurance without having to break the bank.

That’s where Tick comes in! We’ve designed our travel insurance packages to be comprehensive but not costly. We offer great perks and we give you the option to choose from 4 different levels of cover (Basic, Budget, Standard and Top) so that you can find the best policy for your trip.

1 Based on 4 nights in Bali for travellers aged 30

2 Based on 7 nights in Thailand for one traveller, aged 30, with Standard Cover

3 Based on 2 weeks in South America for one traveller, aged 25, with Basic Cover

* We offer 4 tiers of policy (Basic, Budget, Standard and Top) to suit every budget. Our policies provide the cover you need, without the extras that you don’t, to make finding the right policy easy.

Finder Award-Winning Travel Insurance

Tick Travel Insurance Beats Competition To Win ‘Best Travel Insurance – Value’ at 2018 Finder Awards

Tick has once again proven it provides great value when it comes to travel insurance, by winning Finder’s ‘Best Travel Insurance’ in the ‘Value’ category!

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