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FAQ

FAQ

FAQ

FAQ

After wildfires devastated one of the most popular tourist destinations in the US, officials warned visitors to stay away. Are you currently affected by this event? If so, read the below to learn more about how this natural disaster can affect your travels and coverage.

Welcome to our Support Center

Top 5 Common Searches

Am I covered if my family member gets sick and do I have to cancel the policy?
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Category 4 Hurricane Dora has maintained its intensity as it passes well south of Hawaii, knocking down power lines and trees. That motion is expected to continue for the next several days. Are you currently affected by this event? If so, read the below to learn more about how this natural disaster can affect your travels and coverage.

Here’s Your Product Disclosure Statement

Click on the image below to download your full PDS with terms and conditions.

Please note the below PDSs are the most up-to-date Product Disclosure Statement documents. In order to download the PDS which is applicable to your policy based on the date of purchase, log into your account and you will find the exact document.

Make sure you read the full PDS in detail before purchasing. If you have any questions, contact us.

Contact Us

Need to chat with the Tick Travel Insurance Team?

Our policies can only be purchased online, so we can keep our prices as low as possible. If you have questions about insurance, you can always visit our FAQs or submit your request below. One of your team members will get back to you within one business day.

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Existing Customers and Service enquiries

  • For policy extensions call us on +61242770913
  • Submit your enquiry following the steps below.
For any non-urgent enquiries, please contact info@tickinsurance.com.au. 
  • Email Tick: We aim to answer all queries within one business day

General Enquiries: info@tickinsurance.com.au

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24 HOUR EMERGENCY ASSISTANCE:

Please contact us on the number above in case of an emergency.  
Free reverse charge from anywhere in the world.

Email:assistance@tickinsurance.com.au

 

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Claims:

 


 

More information about claims can be found here

 

  • Post:

Customer Services  
Tick Insurance Australia  
Suite 1.04, Level 1, 19 Harris Street  
Pyrmont, 2009 Sydney NSW

 

 

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Complaints

complaints@tickinsurance.com.au

  • Post:

Customer Services  
Tick Insurance Australia  
Suite 1.04, Level 1, 19 Harris Street  
Pyrmont, 2009 Sydney NSW

Please check our Complaints Resolution Process here

Accessibility Services

We have made services available and accessible for people who have permanent or temporary hearing impairments, speech impairments or any form of limitations to make and receive phone calls.  

For more information, please visit the National Relay Service (NRS) website.

  1. TTY (Speak and Read, Type and Read, and Type and Listen) This is a teletypewriter service where you can speak or type your message, with options to read or listen to our responses.  
    Dial 133 677 then ask for 1300 235 444
  2. Voice Relay  
    This is a speak-and-listen relay service for people who have speech limitations to use the phone. Dial 1300 555 727 then ask for 1300 235 444
  3. SMS Relay  
    This is an SMS relay service where you can text on any type of mobile phone, with options to read or listen to our responses.  
    Text 0423 677 767 then ask for 1300 235 444

Customers Experiencing Vulnerability

We are committed to taking extra care of customers who experience vulnerability and financial needs. You can find more information about this in the following links:

If you have language preference other than English

At your request:

  • We can provide information about our services in different languages.
  • You can write to us in your preferred language and we will have your correspondence translated.
  • We can arrange for our correspondence to be translated into your preferred language.

Please note that our services do not include translating non-English documents for your claim. Please visit NAATI for notarizing and translation services.

You can also contact the Translating and Interpreting Service (TIS National) directly at 1300 041 474 for free interpreting services.

Whistleblowing Channel

Europ Assistance Australia (trading as Tick Travel Insurance) is part of the Generali Group. We use Generali's Whistleblowing channel for reporting through the internet or over the phone at: https://generali.whispli.com/speakup

For more information on this and alternative whistleblowing contacts, please click here.

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