Thunderstorms hit the United Arab Emirates (UAE) earlier this week, bringing to Dubai rain worth more than a year within 24 hours and transforming a desert landscape into waterlogged chaos. The downpour, which began late Monday and intensified on Tuesday, left highways flooded and Dubai International Airport grappling with flight disruptions. Are you currently affected by this event? If so, read the below to learn more about how this event can affect your travels and coverage.

Customer Remediation

Dear customers,

We are reaching out today regarding your purchase of a couples travel insurance policy with us.

It has come to our attention that the couples/family discount of 10% was not applied to your natural disaster add-on and thus you have been overcharged.

Taiwan has recently been struck by its most powerful earthquake in recent years, bringing about significant considerations for travellers. Are you currently affected by this event? If so, read the below to learn more about how this natural disaster can affect your travels and coverage.

Indonesia’s Mount Lewotobi Laki-Laki erupted anew, spewing ash clouds above its peak as authorities raised the volcano’s alert status to the highest level. If so, read the below to learn more about how this natural disaster can affect your travels and coverage.

The following information relates to recent widespread flooding, airport closed as Jasper hits Far North Queensland. Are you currently affected by this event? If so, read the below to learn more about how this natural disaster can affect your travels and coverage.

A volcano in western Indonesia erupted on Sunday. Ash from Mount Marapi, located on the island of Sumatra was observed 3,000 metres above its peak. There were no immediate reports of damage or casualties after the eruption. Are you currently affected by this event? If so, read the below to learn more about how this natural disaster can affect your travels and coverage.

Duty to take reasonable care not to make a misrepresentation

Under the Insurance Contracts Act 1984 (Cth) (Act), you have a duty to take reasonable care not to make a misrepresentation to us.

This duty applies whenever you enter into, renew, extend or vary this contract of insurance.

In all cases, we will ask you questions that are relevant to our decision to insure you and on what terms.

It is important that you understand you are answering our questions in this way for yourself and anyone else that you want to be covered by the contract.